Privacy Policy

PRIVACY POLICY

PRIVACY STATEMENT

The Casa Hotel understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.

 

This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using The Casa Hotel, our website, our reservations telephone line and any other The Casa Hotel’ service you are consenting and agreeing to the practices outlined in this statement. The Casa Hotel will always handle information in compliance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) (EU) 2016/679.

 

The Internet is a global environment and using the Internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.

 

The Casa Hotel is responsible only for the privacy statement and content of the website. The Casa Hotel is not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from or for the non-The Casa Hotel sites that you access from this website.

 

Whilst every effort is made to update the information provided on this website on a regular basis, The Casa Hotel makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website.

 

The Casa Hotel reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and are offered for information purposes only. The Casa Hotel gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.

 

WHEN AND WHY IS PERSONAL INFORMATION COLLECTED?

  1. MAKING A RESERVATION

There are several ways of making a restaurant booking with us, including the following:

By calling our central reservations on 01252873275 or by contacting one of our properties directly

Online at thecasahoteluk.com using our secure online booking system

By emailing reservations@thecasahoteluk.com or one of our properties directly (Payment details cannot be given by email)

Via a third-party booking agent such as Booking.com or Expedia (Please see their privacy policies for information on how your personal data is collected and used)

Personal information, including your name, address, contact number, email address, credit card number, expiration date and security code is collected when making a reservation. This information assists with identifying you and contacting you regarding your reservation or any requests.

Your debit or credit card details will be verified and processed using a secure, reliable and fully PCI DSS compliant online payment processing gateway. All data is encrypted to ensure it cannot be read by anybody else. We accept all major credit and debit cards in multiple currencies.

We will use your personal information to send you confirmation of your booking and for any pre-& post arrival communication.

  1. DURING YOUR STAY

Upon arrival we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as Booking.com, upon check-in.

We also record your itemised spending during your stay for the purposes of billing. This information is also recorded to comply with financial reporting requirements.

For overseas visitors, we are required by local law to collection your passport number and next destination. We will only hold passport information for 12 months as required by law.

  1. MAKING A RESTAURANT BOOKING

There are several ways of making a restaurant booking with us, including the following:

Over the phone with our central reservations or reception teams

By email to our central reservations or reception teams

Online bookings via a trusted third-party provider, Bookatable

Personal information such as your name, telephone number and email address will be required when making a booking. Please see Bookatable’s privacy policy here: https://www.bookatable.co.uk/legal#privacy

  1. DOWNLOADING A BROCHURE

If you complete any of our brochure download request forms on our website, your information will be sent to the relevant department to process your request. Personal information collected will be used to assist with your enquiry and to contact you for further assistance

  1. SLAASK (WEB CHAT)

We use a trusted third party, Slaask, Inc. to chat with our website visitors from our central reservations. We may ask for your name, email address or contact number if you wish for a member of the reservations team to contact you. We will never ask for payment details via Slaask.

Please be aware that Slaask, Inc. may have access to your geo-location data as they collect and process IP addresses of all devices using their software.

Slaask conversations will be stored, however if you would like to request for your chat history to be deleted, please email us at marketing@thecasahoteluk.com

  1. CCTV

CCTV is installed in public areas, entrances and exits of our properties for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.

  1. COOKIE POLICY

www.thecasahoteluk.com uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics/Facebook Pixels. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
HOW IS YOUR PERSONAL INFORMATION STORED?
When making a reservation, your personal information is stored in our reservations property management system as a guest profile. This information is available to our central reservations and The Casa Hotel properties when you are making a booking and allows us to deliver the best possible service to you.
We may also store information securely on with trusted third parties including if you use their services or products.
When making a reservation via a third party such as Booking.com, our privacy policy will apply to any personal information shared with us.
HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?
We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.
EMPLOYEE ACCESS TO YOUR INFORMATION
Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.
NON-DISCLOSURE TO THIRD PARTIES
The information and data we collect is important for The Casa Hotel and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.
In the event that The Casa Hotel or any part of its business is sold to, or integrated with, another business, The Casa Hotel may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners. The access of such specified third parties would be limited to the provision of this privacy policy including continuing to provide you with the same services and marketing information services as are currently provided by The Casa Hotel.
WEBSITE – PIXEL TABS
The Casa Hotel and its third-party service providers use pixel tags (also known as ‘clear gifs or beacon gifs). Pixel tags are not visible to the user of the website and consist of a few lines of computer coding delivered with the web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us. Pixel tags are used to:
Track customer response to The Casa Hotel’ advertisements and website content
Determine your ability to receive HTML-based e-mail messages. Our e-mail service provider includes a pixel tag, referred to as a ‘coded sensor’ in all of the HTML-based messages sent on our behalf. The sensor activates when the e-mail is opened and the flags the e-mail address of the user as one that is capable of receiving HTML-based e-mail messages. This capability helps our service provider to send the e-mail in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor.
Enable us to know how many users open an e-mail and allows our service provider to compile aggregated statistics about an e-mail campaign for us.
Allow us to target interactive advertising, enhance customer support and site usability and provide offers and promotions which we believe would be of interest to you.
RESPONDING TO A DATA BREACH
In the unlikely event of any of the below data breaches occur, The Casa Hotel will notify the Information Commissioner’s Office (ICO) without undue delay. If there is a risk to individuals affected, they too will be notified.
Access by an unauthorised third party

Deliberate or accidental action (or inaction) by a controller or processor

Sending personal data to an incorrect recipient

Computing devices containing personal data being lost or stolen

Alteration of personal data without permission

Loss of availability of personal data

ACCESSING AND AMENDING YOUR DATA
If you would like a copy of the personal information we hold about you, please email us at fc@thecasahoteluk.com or by writing to us at the following address:
Data Controller

The Casa Hotel

Handford lane

Yateley

Hampshire

GU46 6BT
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.
Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.
CHANGES TO OUR PRIVACY POLICY
We regularly review our privacy policy and occasionally make changes so please check back frequently for any updates. This privacy policy was last updated on 21st May 2018. 
LEGAL ISSUES
This is a United Kingdom website and is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. The Casa Hotel will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to New Forest Hotel guests, visitors, associates or property (including this site) or to others.
The Casa Hotel is the trading name of Fairshields Ltd. Reg. no. 04377706 (England)

Registered Office: Fairshields Ltd, SDC (2012) Ltd p/a Shah Dodhia & co/173, Cleveland Street, London, W1T 6QR